Privacy Policy

 

This document was last updated on July 22nd, 2008.

 

1.       Overview

 

We at the Long-Term Care Learning Center understand the importance of online privacy and we strive to keep members informed of our privacy policy. We’ve established the following policies to explain how we use information collected from you. Please read the policy carefully and notify us if you have any questions.

 

By accessing the Long-Term Care Learning Center’s website (http://ltctrainer.com, hereafter referred to as “website”), you acknowledge that you have read, understood, and freely consented to the information collection and use practices described in this Privacy Policy.

2.      Information We Collect and How We Use It

The Long-Term Care Learning Center collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with cookies.

a.      Web Server Logs.

When visitors come to our website, we may track information to administer the site and analyze its usage. Information on all visitors is gathered collectively for each of our web sites. Examples of such data collected are: how many unique user sessions exist; what days exhibit the greatest traffic; what are the most frequent locations of entrance to our sites; and what services and areas users visit the most. This data is only used in aggregate. We may share this information with our partners for co-branded pages, but only in aggregate. The purpose of this data collection is to determine how we can create a better overall experience for our users. Those of our partners who request this data are also interested in understanding how they can create a better experience for you.

  1. Personal Information Uses

Visitors to our website can register to purchase services.  When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information.  If you are purchasing a training program, we will request financial information.  Any financial information we collect is used only to bill you for the services you purchased.  If you purchase by credit card, this information may be forwarded to your credit card provider. Credit card information is submitted via industry standard Secure Socket Layer (SSL) encrypted servers. We do not place your complete credit card information in our databases. All such purchase information is received and kept by Authorize.net, who is responsible for encrypting, processing, and storing details concerning the payment transaction.

For other types of registrations (e.g., a learner taking a course that was purchased by their employer), we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting, or generation of a certificate indicating your successful completion of a course.

We will not sell, rent, or lease your personally identifiable information to others. Information you provide will only be used in the following manner:

§  To fulfill your request for services (including educational credit from an accrediting or certifying agency, or verification of course completion by your employer if they purchased the training course for your use).

§  To protect ourselves from liability,

§  To respond to legal process or comply with law, or

§  In connection with a merger, acquisition, or liquidation of the company.

 

We will not otherwise disclose your personally identifiable information to any third parties without your express written permission.

 

  1. Use of Cookies

 

The Long-Term Care Learning Center may use cookies to personalize or enhance your user experience.  A cookie is a small text file that is placed on your hard disk by a web server.  Cookies cannot be used to run programs or deliver viruses to your computer.  Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 

 

One of the primary purposes of cookies is to provide a convenience feature to save you time.  For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits.  Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences as well as providing personalized functionality.

 

You have the ability to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our website.

 

3.      Accessing Web Account Information

 

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current.  You may review this information by logging into your account and clicking on the link to “My Account” or by contacting us by sending an email to our support attendant – support@ltctrainer.com

 

4.       Participating Merchant Policies

 

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in the Long-Term Care Learning Center’s services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy.  However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites.  We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

 

5.      Feedback, contact, and program surveys


We have areas on our sites where you can submit feedback on a program by filling out a program evaluation survey. We also have areas where you can offer comments through a contact page. Any feedback submitted becomes the property of the Long-Term Care Learning Center. We may use this data for marketing purposes or to contact you for further feedback on the site or program commented upon.  


6.      Changes to this Policy

 

The Long-Term Care Learning Center has the discretion to occasionally update this privacy policy.  When we do, we will also revise the “updated” date at the top of this page.  We encourage you to periodically review this privacy policy to stay informed about how we are helping to protect the personal information we collect.  Your use of the Long-Term Care Learning Center website, whether or not a purchase is made, constitutes your agreement to this privacy statement and any updates. Your use of the website also constitutes your agreement to the Terms of Purchase and Use Agreement found on the Lont-Term Care Learning Center website.

 

7.      Contacting Us

 

If you have questions regarding our Privacy Policy, its implementation, failure to adhere to this Privacy Policy and/or our general practices, please contact us at support@ltctrainer.com or send your comments to :

 

Harrington Software Associates, Inc.

Attention:  Privacy Policy Personnel

7431 Wilson Road

Warrenton, VA 20186-7464

 

We will use commercially reasonable efforts to promptly respond and resolve any problem or question.